Frequently Asked Questions
Choose a topic area below:
What are the curricula featured on this site?
This website includes:
1. The Healing From the Core curriculum developed by Suzanne Scurlock. These include workshops taught by Suzanne, as well as those taught by Certified Healing From the Core Instructors and Presenters
2. Workshops Suzanne teaches for the International Alliance of Healthcare Educators (IAHE), The Upledger Institute (UI), The Esalen Institute, and other organizations
3. Other programs that have partnered with Suzanne as an Instructor, Guest Speaker or Developer.
Who is Suzanne Scurlock?
For more than twenty five years, Suzanne Scurlock, CMT, CST-D, and author of Full Body Presence: Learning to Listen to Your Body’s Wisdom, has taught and mentored in the area of conscious awareness and its relationship to healing, leadership and coaching. She has developed a uniquely creative approach to energy, presence, grounding and integrative exercises taught beautifully in the Healing From the Core program, which includes a six level training series and a complementary audio series. She is passionate about teaching people practical skills that allow them to feel the joy of being present in each moment of their lives, without burning out. Read more about Suzanne here.
Did Suzanne change her name?
Suzanne changed her professional name in the second half of 2018 from Suzanne Scurlock-Durana, back to Suzanne Scurlock. You can read more about it in her words here.
Is Suzanne accepting new clients in her private practice?
Can you recommend a CranioSacral therapist?
Suzanne highly recommends the Find a Practitioner search tool of the International Alliance of Healthcare Practitioners.
Can you recommend a Certified Practitioner in Healing From the Core® or Distance Healing From the Core®?
Yes! We have Certified Practitioners throughout the U.S. and Canada, as well as in South America and the United Kingdom. Many are also CSTs, PTs, OTs, spiritual counselors, medical professionals, and more! View all of our Practitioners.
What is “Healing from the Core”?
Healing From the Core® (HFC) is a curriculum whose mission is to teach people from all walks of life the “how-to” skills for listening to their body’s innate wisdom. This enables each of us to move beyond survival and thrive in today’s fast-paced, complex world.
How is the Healing from the Core® curriculum described?
All three tracks in our curriculum is based on the body as an innate navigational system. You’ll learn how to slow down time and deepen your connection with your body, your internal landscape so you can perceive the subtle-energy cues that are continually being transmitted to you. You will learn skills that reconnect you to innate energy resources that are rejuvenating and enable you to hold a strong, clear presence – creating what you want in your life with more ease.
You’ll discover how to discern when you’re becoming depleted, and learn valuable skills for how to replenish in the moment. This enables you to approach each client, each life situation with renewed energy and enthusiasm, and enjoy a long professional career as well as a rewarding life.
You’ll also learn the Five Principles of Full Body Presence that give you clear guidelines for optimal functioning in your world — how to make the most of every situation you encounter, be it professional or personal regardless of your modality or lifestyle.
Where can I find more written information about this topic?
Suzanne’s book Full Body Presence: Learning to Listen to Your Body’s Wisdom is the primer for learning about utilizing grounded presence in all aspects of our lives. Her second book, Reclaiming Your Body: Healing From Trauma and Awakening to Your Body’s Wisdom builds upon her first book and makes these concepts even more accessible for everyone.
Suzanne also contributed Chapter 7 – Developing Therapeutic Presence in Complementary Therapies and Wellness by Jodi Carlson MS OTR/L. Additionally, she has written numerous articles on conscious awareness and Healing From the Core. Many of these articles are on our website.
Who teaches your trainings and retreats?
Suzanne Scurlock, Lori Chinitz and Joanna Haymore are our Certified Instructors for our Healing From the Core® and Self Healing From the Core® curricula. Suzanne and Lori are also our primary Distance Healing From the Core® Instructors.
Several HFC Certified Instructors also teach Developing and Deepening CranioSacral Presence (via the Upledger Institute).
Suzanne co-leads the annual Release & Renewal workshop with Certified Master Practitioner Joel Ying, MD.
Instructors are also qualified to lead local study groups, and offer private sessions.
Many of our current Master HFC Practitioners are qualified to teach shorter courses in their local area such as:
– Full Body Presence® Overview One-day workshops
– Full Body Presence® previews (for groups of any size including conferences)
Meet our Instructors and Presenters on our Certified Instructors & Practitioners pages!
During the COVID-19 Pandemic, we restructured our curricula to better serve our students, as well as to bring as much of our material online as possible. Currently, we are not teaching in-person workshops. To inquire about bringing a future training or retreat to your area, contact Lynn in the HFC office at firstname.lastname@example.org.
What is the best way to get started in this curriculum as I wait to take my first course?
The first step to getting started in this curriculum is to read Reclaiming Your Body and/or Full Body Presence and listen to the audio explorations that accompany each text. One or both books is a prerequisite for all of the Healing From the Core® courses and will give you a solid foundation to enter this curriculum. (See also the questions below for information about the Healing From the Core audio series and related materials.).
Is there a way for me to get this material if I cannot take a course?
Suzanne’s books Reclaiming Your Body and Full Body Presence are a wonderful introduction. The Healing From the Core: A Journey Home to Ourselves comprehensive audio series is also a valuable way to learn the material if you live too far or have restricted access to a course. The audio series is made up of explorations — actual experiential work — to teach you the skills of grounding, therapeutic presence and healthy boundaries. To learn more about Suzanne’s books and our support audio and DVD sets, see our Product page.
The vast majority of our courses are now held live online, and our Advanced Immersion Trainings will eventually all be available on demand as well.
Additionally, Suzanne teaches live online workshops, often in partnership with The Shift Network and others.
Why take a course if I have the audio series?
A group experience offers you an expanded, resonant field in which to learn everything you need to know to be grounded and energetically full with healthy boundaries. In the classroom setting, much of the information is conveyed by the atmosphere in the room (one of open-hearted listening and a safe circle of support). The instructor’s guidance, the class interactions, daily question and answer, all provide material unavailable except in a classroom setting. Group exercises are an integral part of the class as well, which cannot be replicated alone.
Additionally, the material has been continuously refined, improved and expanded upon since A Journey Home to Ourselves was recorded. While the basic concepts remain unchanged, the depth to which we can convey them has deepened, as has the ease with which our students are able to connect with and begin using these tools in their daily lives.
Can I get CEUs for Healing From the Core® courses?
Healing From the Core® is approved as a Continuing Education Provider for the NCBTMB.
However, the board has also made the decision not to approve any distance healing courses, including ours.
This means that we cannot offer CEUs for our flagship course Distance Healing From the Core®.
We are in the process of applying for CE units for all of our other courses in our Healing From the Core® tracks (including all 8 Immersion courses) and our Self Healing From the Core® trainings and retreats.
If you have a question about CE units for a particular training, visit that courses’ information page. If CE Units are not mentioned, feel free to contact us at email@example.com, and we’ll give you the latest update on our efforts to secure them.
In regards to Distance Healing From the Core® specifically: Graduates of this training receive a Certificate of Attendance after completing this course. Check with you local licensing board to see whether they will accept this particular course for CE units.
I need to cancel a course. What is your refund policy?
Healing From the Core® and Distance Healing From the Core® Trainings:
Our “Rest Easy” Money-Back Guarantee —
We want you to feel 100% secure in the investment you’re making in your future.
Simply attend the entire first day of training — and participate in every exercise and activity.
Then if you don’t see how what you’re going to learn will enhance your ability to help your clients … anywhere in the world …
Send us an email no later than midnight U.S. Eastern Time on the first night of training and request a refund.
Aside from a low $50 administrative fee, we’ll pay you back out of our own pockets.
All other trainings:
Be sure to read the specific cancellation policy for your course on the course information page before you register, as it can vary. While we do our best to accommodate changes for our students, a $50 cancellation or transfer fee may apply. Please contact the office through which you registered for the course.
What is the difference between HFC, DHFC and Self HFC?
Each of these is a separate track of our curricula, tailored to meet the needs of a specific audience. Which one best fits you?
Distance Healing From the Core® is for therapists and other professionals who want the ability to work with their clients at a distance. Perfect for hands-on therapists, acupuncturists, PTs, OTs, counselors, coaches and others who desire the freedom to treat clients at a distance, whether due to health reasons, traveling, clients moving away, or any other reason that may come up.
Healing From the Core® is tailored to therapists who can use these skills in an in-person setting with their clients. It includes hands-on exercises that you can start using in your practice the same day.
Self Healing From the Core® is for everyone who wants to use the tools of Healing From the Core in their daily lives, both for personal growth and to deepening their connections with family, friends and others. This curriculum is all about You: Your grounding, your presence, your personal growth and healing, expansion of consciousness and more! Every course is designed to help you take your personal awareness and healing to the next level.
What is the core class in this curriculum?
If you are a professional interested in working with clients from a distance: Distance Healing From the Core®
If you are a professional who works with clients only in-person: Healing From the Core® (Registration page for June 2021 coming soon to our Workshops!)
If you are a lay person: Stay tuned! Our foundation course Full Body Presence: Grounding & Healthy Boundaries is being updated and will make its debut as Self Healing From the Core®. There are several courses in our Self Healing From the Core® curriculum that are being held in 2021; view further information here.
Do you offer Certification? - or - I have questions about the Certification Program.
We offer two tracks for Certification for professionals using this work:
- Distance Healing From the Core® Certification Program (for working with clients at a distance)
- Healing From the Core® Certification Program (for working with clients in-person)
What are the prerequisites for HFC and DHFC Advanced level trainings?
The prerequisite for any and all of our 8 Advanced Immersion Courses is either Distance Healing From the Core® or Healing From the Core®.
How is Healing From the Core® different from Developing and Deepening CranioSacral Presence (Upledger Institute)?
Healing From the Core®, Distance Healing From the Core® and Self Healing From the Core® were all birthed from a training that was originally designed with healthcare professionals – and CranioSacral Therapists in particular – in mind. Today its audiences includes a broad spectrum of people and professionals, including teachers, parents and other caregivers, business managers and leaders, healthcare professionals and members of the lay public.
Our curricula includes in-depth exploration of topics such as holding a healing space for another person, projection and shadow, the use of breath and movement for centering, and releasing impediments to full body presence.
Developing and Deepening CranioSacral Presence (DDCSP – Upledger Institute) takes this foundational material and tailors it to the specific needs of CranioSacral Therapists. This cutting edge workshop combines hands-on protocols and therapeutic presence, teaching therapists how to cultivate their personal navigational fields for more effective treatment outcomes for whatever client population a therapist may work with.
I've registered for an Advanced course that requires a pre-training session. What is the value I will receive from this session?
Note: Currently, none of our Advanced trainings require a pre-training session.
This session is provided to give you and your Instructor time to connect, and for her to talk with you about your hopes, wishes and dreams for the workshop, as well as any other information she may need in order to provide for you fully during those 5 days. Suzanne has found across the years that this session gives the instructor a much clearer sense of who you are and how to assist you in going deeper.
For those of you returning to an HFC Advanced level workshop, the pre-training session includes whatever you are working on right now in your life, so the Instructor is up to date on your healing process.
For those of you new to Advanced level courses, you will discuss basic information such as:
• Your age (we often celebrate birthdays)
• Your health history (What does the Instructor need to know to help you stay healthy?)
• Your home support system (Are you married, single, children, pets, extended family connections)
• What was your family of origin like? (Early messages)
• What healing work have you already done?
• What is your current work life about – are you in healthcare, or in another people oriented work situation? (like parenthood or teaching)
• What is your support system like when you go home at the end of the training? (Do you have a regular therapist/colleague/spouse who will be supportive of the changes you have made or are making?)
• Any other details you may want your Instructor to know in order to best support you.
All of these things help your Instructor to pace their work with you, to choose your small group members, and to know how to assist you in integrating whatever healing occurs (not too much or too fast, or if you are stuck at some point, to help you get unstuck before the course is done). All that in an hour (whew!), and sometimes she can even go into your inner landscape and do some work with whatever you are chewing on right now, in terms of your inner healing process.
This personal time with each participant allows the Instructor to work with you, rather than simply presenting information to you, during the course. This in turn supports a much more powerful group experience in each Advanced course.
For further information, contact the HFC office.
How long has this curriculum been offered and who can benefit from it?
This workshop series has been offered since 1995 nationally and internationally, and attended by a cross section of professionals, healthcare practitioners and the lay public. Professional audiences include business leaders as well as life and leadership coaches. Healthcare practitioners include physicians, nurses, physical therapists, occupational therapists, psychotherapists, chiropractors, movement therapists, and massage therapists.
We have received thousands of course evaluations rating us as one of the most valuable courses in attendees’ continuing education higher learning experiences. Their feedback expressed the desire that this material have been included in their basic educational curriculum, as the skills they learned in this course have been so valuable to all aspects of their professional experience.
Many classes also include members of the lay public. These participants also rate this course high in the life skills needed to care for special needs children, aging parents or other challenging life circumstances. See below for how this curriculum has been valuable for differing populations of participants.
What is the specific value for Physical therapists and Occupational therapists?
This curriculum provides practical, clear, established skills to develop therapeutic presence. Developing therapeutic presence is an integral skill to maximize treatment outcomes for the patient. It is a skill that rarely has time to be discussed or practiced in academic settings. As a P.T. or O.T. it is imperative that evaluation of the patient be thorough and complete. Patients that are entering clinics with various medical diagnoses range dramatically with long and short term needs. Maximizing therapeutic presence allows the practitioner to fully create the treatment program that is specialized to meet the needs of the client. It teaches the practical skill such that whatever modality is being used, the therapeutic outcome is amplified and attained with greater ease.
In addition this curriculum includes movement re-education for those with pain or neurological dysfunction, breath techniques for those with compromised systems, as well as those dealing with stress, by working with practical labs, lecture and demonstration. The benefit to the therapist from the course directly effects their client outcomes as well as the side benefit of learning how to reduce burn out and maintain energy for themselves.
How does this curriculum strengthen the skills of practitioners of CranioSacral, Lymph, Visceral or the Brain Curriculum?
1. Our students say that the therapeutic presence and grounding they learned in the HFC curriculum make it much easier to feel the subtle rhythms of the CST, lymph, visceral and brain systems. The neutrality of their presence allows their palpation skills to be amplified and refined. Their proprioception gets sharper. They can feel more.
2. Another skill taught is how to have healthy boundaries without losing the connection that is so integral to doing good hands-on work.
3. Therapists report that their clients relax more under their touch because the therapist’s presence non-verbally signals that they are a steady, reliable resource for their healing process.
4. People who practice the skills learned in the HFC courses and audio series regularly report that they often end their day with more energy than they did previously.
We strongly recommend Developing and Deepening CranioSacral Presence for CSTs via the Upledger Institute. This course incorporates skills for healthy boundaries and presence, tailored for you as a CST, and including hands-on exercises you can start using in your practice the next day. Learn more
How does this curriculum help the parents, teachers and therapists of special needs children?
The presence you learn in this curriculum gives you the skills to create and hold an atmosphere of safety and steadiness that calms the sensory input system of the special needs child. Not just autistic, but LD, ADD/ADHD, OCD, neuromuscular disorders, sensory integration issues, feeding disorders or reflux issues — all of these children have difficulties regulating their own sensory systems (be it touch, light, smell, sounds, movement) and therefore, the calmness of the therapist and their ability to radiate a diffuse, safe steadying presence enables the children’s systems to calm down and self-regulate. Then they can engage more fully with the therapist or teacher, reciprocal interactions are then possible in a totally new way. Tantrums can be met and diffused rather than escalating into a power struggle and affecting everyone else in the room with them.
The skills learned in HFC enable you, the teacher, parent or therapist to take the lead and stay in control in a less exhausting and more effective way. You learn to master your own therapeutic presence which in turn creates an environment that communicates a feeling of safety and new possibilities for the child.
When parents are stressed and reacting to their child’s normal dysfunctional behavior, and you as the therapist or teacher can model this therapeutic use of yourself (therapeutic presence) the parents get to see a new way to be with their child that is less exhausting and embarrassing.
Read more about parents who have used this work in Full Body Presence: Learning to Listen to Your Body’s Wisdom.
How can this curriculum be valuable to general caregivers, or those care-giving elderly parents?
As a caregiver, this curriculum teaches you how to be grounded and present in such a way that you will feel clearer about what you need to do to take the best care possible of yourself and your loved ones. You will feel more of the internal signals that help you replenish yourself before you burn out. In the audio series as well as the courses, many skills are taught for replenishment – short-term and long-term.
Read more about caregivers who have used this work in Full Body Presence: Learning to Listen to Your Body’s Wisdom.
How can this curriculum be valuable to teachers?
This course gives you multiple skills for creating a powerful, integrated presence. HFC graduates who are teachers report that people notice how much stronger their presence is in front of the room in a healthy, yet quiet way. In turn, this presence means that your students will naturally want to listen more, to trust what you are saying, and learn more easily from you.
How can this curriculum be valuable if you are an athlete?
Professional athletes who are HFC graduates report that they have a clearer sense of their bodies, their capabilities and possibilities. Injury reduction is the natural outcome of being able to hear your body’s signals to slow down or stop before exhaustion is reached. You are also more able to maximize your potential as an athlete when you know how to stay full energetically while competing. The HFC audio series and curriculum teach multiple ways to fill up and stay full energetically.
How can this curriculum be valuable if you are in an emergency situation or emergency care?
The HFC curriculum and audio series teaches grounding and presence skills enable the practitioner to remain calm, steady and more able to navigate through whatever the circumstances require. It will help you keep a clearer head and a wider scope of vision so you can see all your possibilities. HFC graduates report coming through harrowing life circumstances feeling less traumatized, depleted and more able to regain their ground and their life.
Read more about using this work in emergency care in Full Body Presence: Learning to Listen to Your Body’s Wisdom.
How can this curriculum be valuable if you are at a crossroads in your life, confused about your direction?
The HFC curriculum, as well as the Release and Renewal audio set, teach you specific skills for making important decisions; skills to help you discern deep into your heart and gut knowing — able to have a clearer more integrated conversation with all parts of yourself, which helps you to make wiser decisions.
Read more about clear decision making in Reclaiming Your Body: Healing from Trauma and Awakening to Your Body’s Wisdom and Full Body Presence: Learning to Listen to Your Body’s Wisdom.
How can this curriculum be valuable if you are simply trying to manage an overly busy, stressful life?
The grounding and presence taught in this curriculum assist you in standing firm and centered, so that you are not being pulled in all directions. The skill of listening to your inner wisdom allows you to act from what you really need to do and feel deeply inspired to do, as well as knowing clearly what things in your life you can let go of. Skills in grounding and presence can help you drop into the present moment to enjoy your life, rather than feeling like you are rushing through it and hoping you’ll get to enjoy it later.
Read more about managing a stressful schedule in Reclaiming Your Body: Healing from Trauma and Awakening to Your Body’s Wisdom and Full Body Presence: Learning to Listen to Your Body’s Wisdom.
I am in mental health care and I find it much easier to put out energy for others, and not so easy to take care of myself. How can this course help me?
This pattern is rampant in all the helping professions. We can easily find ourselves stuck in “giving” mode and locked out of “receiving” mode. So how do we implement the philosophical underpinnings about healthy self-care that we teach our clients? This curriculum teaches the exact skillset needed to hold a space for others — gaining energy rather than losing it. Skills such as grounding, breathing in ways that are replenishing, moving in ways that are refilling, eating in nourishing ways, etc. are taught throughout our courses and comprehensive audio series.
I am an advanced bodyworker, and I want to get more out of my practice – to more consistently feel that deep connection that is possible. Can your curriculum help?
When we are fully connected and grounded, facilitating another person’s healing process can become a source of deep nurturing for ourselves, as well as our clients. The HFC curriculum and audio series teach the exact steps to learning full grounding, filling and connection with healthy boundaries. This then opens up many more possibilities for deep, resonant connection and healing to occur on a consistent basis.
I have many years and advanced courses under my belt, yet I feel like something is still missing – does the HFC curriculum address this?
It is necessary to include yourself, the therapist, in the equation of your client’s healing process. The outcome of any given therapeutic situation is deeply influenced by the therapist’s ability to hold a strong healing presence. This curriculum directly addresses the unseen, unspoken connection between therapist and client which occurs in every therapeutic situation – the connection that can deepen or lessen the success of the session.
What is CranioSacral Therapy?
Please refer to this informative page on The Upledger Institute’s website.
What is Suzanne's relationship with The Esalen Institute?
The Esalen Institute is one of the most well-known and highly-regarded retreat centers of its kind in the world. Suzanne has been on the faculty there since 1994, teaching Healing From the Core courses, CranioSacral therapy courses for The Upledger Institute, workshops for women and healing, as well as various workshops for the Esalen staff.
When it is safe to teach in-person courses again, Suzanne looks forward to returning to Esalen.
I purchased Reclaiming Your Body or Full Body Presence. How do I complete the free download of the Audio Explorations?
Please visit this page and follow the instructions.
I don't know how to use MP3s. How can I get a copy of the Audio Explorations?
For Full Body Presence: You can purchase a CD of the Audio Explorations on our website, or by calling our office at 703-620-4509. The CD is $8.99 USD plus applicable tax, shipping and handling. If you live within the U.S., you can send a check for $15.94 to Healing From the Core, 11110 Sunset Hills Rd., P.O. Box 2534, Reston, Virginia 20195 (total includes sales tax, shipping and handling.)
However, many people avoid this cost by downloading the free MP3s and burning them to CD, or asking for a friend’s help to do the same.
For Reclaiming Your Body: Unfortunately, making this available as a CD for purchase is cost prohibitive at this time. We recommend that you ask a friend to download them and burn them to CD for you.
Why don't you include the Full Body Presence Audio Explorations CD in the back of the book (as you did with the first edition)? Why doesn't Reclaiming Your Body have a CD?
The first edition of the Full Body Presence, which included the CD, was twice as expensive. When the second edition of Full Body Presence was published, the decision was made to cut the price in half and offer the Audio Explorations as a free MP3 download to keep the sale price of the book as low as possible, making it accessible to as many people as possible. It also makes it easier for individuals outside of the U.S. to obtain both the book and the accompanying audio without having to pay pricey shipping and import fees. The $8.99 plus shipping covers simply our cost for making the CD available.
By the time Reclaiming Your Body was published, the industry had changed significantly. Unfortunately, making the Audio Explorations available as a CD for purchase is cost prohibitive at this time. We recommend that you ask a friend to download them and burn them to CD for you.
Why don't you have an audio book of Reclaiming Your Body?
Good question! Suzanne has been so busy, with invitations to teach and speak coming in all the time, that we haven’t had a chance to record one. We hope to get to it soon.
What is in the Healing From the Core: A Journey Home to Ourselves comprehensive audio series?
This comprehensive audio series provides ten sessions of guided explorations in how to connect to various healthy resources – from what you eat, to how you breathe and move, to how you connect with the natural world around you and the people in it. The goal of the audio series is to enable you to become more fully alive and present in your body. It is designed to help you rejuvenate when you are in need of that, help you come back into balance when you are feeling overwhelmed or polarized in your life, and help you nourish yourself in a world that often doesn’t encourage a healthy balanced life. This series teaches you the foundations of intimate connection, the actual steps to connecting with yourself more deeply so that you can create in your world what you feel inspired to do and become.
What exactly is included in the ten sessions of the comprehensive audio series?
Please refer to the extended A Journey Home to Ourselves product page.
How do the books Reclaiming Your Body and Full Body Presence compare to the Healing From the Core: A Journey Home to Ourselves comprehensive audio series?
These books and their accompanying Audio Explorations are the next generation of the HFC offerings and presents the heart of Suzanne’s teachings, structured for use in the quiet of your own home or as excellent preparation for one of her cutting edge courses. In Full Body Presence Suzanne spent ten years harvesting the best of her teachings and audio programs to bring you an even clearer, more concise “how to” manual for dropping into the present moment more readily and easily every day. She has taken the first three sessions from her original audio series and refined them so that their message comes through even more clearly for you the reader and listener. In Reclaiming Your Body, Suzanne further refined and updated this work to make it better accessible for all. Her skills for energizing yourself when you feel depleted, having healthy connections and boundaries with others, deepening your sense of steadiness and self-confidence and knowing the rhythms of your own system are all here for you today. To order, visit our Products page.
Exactly what is in the Release and Renewal - New Year 2 CD set?
This set takes you on a healing and nourishing journey that is invaluable at any time of new beginning or renewal in your life. This structure can be used on an individual basis or in a group setting. With deep thought provoking questions, journaling, discussion, and listening to that quiet inner voice of wisdom, Suzanne leads you on a journey that is fundamental for all of life’s new beginnings.
The importance of integrating all areas of our lives is included in this format – your inner journey, connection to your spiritual life, family and community, career, creativity, abundance, health, power, sexuality, and the ability to forgive and let go.
This series is an excellent resource for anyone who wants to consciously create change in their lives and would like to work within a powerful but gentle structure.
It would also be a helpful structure for:
• Group facilitators of on-going groups in a change process
• Health Practitioners wanting clarity of direction in their professional lives
• Couples beginning a new relationship
What is the sound quality on the Continuum and the Healing Process DVD sets?
The sets from 2005 to 2012 were professionally filmed. With these sets, there is little issue with low volume or hearing speech.
The sets from 2000 to 2004 are archival quality footage. In these sets the volume may vary, and viewers may need to adjust it accordingly. People often ask us this question before they purchase a set, and our customers report back that while the volume may fluctuate, they were able to hear and use their DVD sets.
If you have ordered a DVD set and find that you cannot sufficiently hear it, mail it back to us and we will refund your full purchase amount.
As we convert our DVD sets to online video collections, we are working improving the sound quality as much as possible.
I lost my Cold Laser user guide booklet, the link to Suzanne's video guide, or my warranty form. Can you resend it to me?
Please email the HFC Office with your request, and we’ll do our best to help.
I've downloaded audio files from your website. How do I use them/open them/get them on my device?
General Instructions for MP3 downloads:
We recommend that you save the files to a labeled folder on your computer, where you can find them later. If your computer saved them without allowing you to choose a file, look from them in your Downloads folder (or possibly on your Desktop) and move them to a location where you can find them.
• To play them on your desktop/laptop: Open your preferred music player (i.e. Windows Media, iTunes, etc.) Import the files into the program as you would any other music file (in many programs, go to File>Import, and follow the prompts). Once imported, add them to your playlists and enjoy them as you would any other audio file.
• To play them on your device (phone, MP3 player or tablet): Often times, modern portable devices will not allow you to download purchased MP3 (or .ZIP) files directly. Instead, download them to your desktop or laptop, and sync them to your device using your applicable media app (usually either via iTunes library, Windows Media Player, Android File Transfer, OneDrive, etc.) If you need help specific to your operating system and device, please email the HFC office and we will do our best to assist.
General Instructions for .ZIP files:
For large files and large collections of MP3 files, such as the 34 tracks in A Journey Home to Ourselves, we offer them in a compressed .ZIP format for a much easier and faster download. .ZIP is a universal compressed file format; once you have the file on your desktop, smartphone or tablet, use an extractor to decompress the files into full MP3s and add them to your media player (see General Instructions for MP3 downloads above).
Many iPads/tablets will not allow you to download MP3 or .ZIP files directly from the Internet, with the exception of some apps or downloads that are generated from within apps (not including Safari). If this is the case, follow the directions below on your regular pc or laptop and sync the files to your device using your preferred media app (see above).
Your smart phone or tablet may already come with a .ZIP extractor installed. If your device/computer does not have an extractor, visit the appropriate app store (Microsoft/Chrome/iTunes etc.) and download and install a .ZIP file extractor (search for “zip extractor” — you will probably have several free apps to choose from). For an iPhone or iPad, choose an app that will automatically add the extracted MP3s to iTunes for you. (.ZIP extractors – also known as unarchivers – are pre-installed on most desktop/laptop machines, or available for free online.)
Below are more tips for importing .ZIP files. When you download the files:
• As you know, these will save to your computer as .ZIP files. Open the folder to which they were downloaded (many computers automatically download to a “Downloads” folder).
• Click to open each. You’ll be asked to extract the files – Click Yes or Extract to extract the files. Save the extracted files (which will be MP3 files) to a folder of your preference.
• Once all the MP3 files are saved, open iTunes or your preferred media player and Import the files. (You can play them directly from within the folder, but is it often less complicated to Import them all at one time.)
• If desired, sync the MP3s to your preferred portable device, and Enjoy!
Domestic (U.S.) shipping policy (Updated February 2021)
CDs and DVD sets are shipped via domestic USPS First Class Mail, with tracking. Shipping is paid at the time of purchase.
Products are shipped within 2 business days from the time of purchase. If an item is unexpectedly out of stock, our office will email you with an update and work to ship your order to you as quickly as possible.
Cold lasers and QiFi units are shipped via domestic USPS Priority Mail and include tracking, full insurance, and signature-required delivery.
When in stock, cold lasers and QiFi units are shipped within 2 business days from the time of purchase. Occasionally, we sell out while awaiting our next shipment from the manufacturer. If we are temporarily out of stock when your order is placed, our office will email you with an update and work to ship your order to you as quickly as possible.
NOTE: Due to the pandemic, there may be a minimal shipping delay on in stock orders. Orders will be shipped within 1 to 4 business days.
Shipping to destinations outside the U.S.
CDs and DVD sets are shipped via International USPS Priority Mail or Express Mail or UPS. The HFC Office will select the best option based on cost and reliability. The shipping price includes tracking. Shipping is paid at the time of purchase. Products are shipped within 2 business days from the time of purchase*. Package tracking information will be emailed to the purchaser. If an item is unexpectedly out of stock, our office will email you with an update and work to ship your order to you as quickly as possible.
Cold lasers and QiFi units are be shipped via USPS, UPS or FedEx at HFC’s discretion. Most orders are shipped via UPS. We will let you know if your order needs to be shipped via FedEx, and communicate pricing with you before we complete your order. We strongly recommend that our International customers contact us to estimate your shipping costs, or to request a specific method, before placing your order.
For all International Orders: Postage rates vary widely and are subject to change. If we determine that our system has not charged enough to cover postage to ship to your location, we will contact you with an update and invoice you for the difference.
When in stock, cold lasers and QiFi units are shipped within 2 business days from the time of purchase*. Occasionally, we sell out while awaiting our next shipment from the manufacturer. If we are temporarily out of stock when your order is placed, our office will email you with an update and work to ship your order to you as quickly as possible.
*NOTE: Due to the pandemic, there may be a minimal shipping delay on in stock orders. Orders will be shipped within 1 to 4 business days.
For further information about placing an International order and International postage and delivery, contact us at firstname.lastname@example.org.
How do I order Reclaiming Your Body and/or Full Body Presence in bulk for resale in my business?
To order bulk copies of Reclaiming your Body: Healing from Trauma and Awakening to Your Body’s Wisdom and/or Full Body Presence: Learning to Listen to Your Body’s Wisdom, contact Ami at New World Library, 800-972-6657 x20. For information about Suzanne’s work for other publications, visit Speaking.
CDs and DVDs: If an item arrives damaged, please send it back to us within 30 days and we will send you a replacement item.
Quantum Wave Products: These items carry a 3-day money back guarantee. Once you receive the device, if you decide not to use it, just be sure to ship it back to us with a postmark within 3 days of receiving it for a full refund of the purchase price.
Note: Global health regulations and medical-device hygiene regulations prevent us from accepting the return of any devices once they’ve been used on the body.
A 1-year manufacturer’s warranty covers malfunctions of Quantum Wave items. Return the item to the factory for repair using the warranty information that was shipped to you with your product purchase. (Remember: Our office submits your warranty information to Quantum Wave on your behalf, and sends you a copy for your records.) You can download an extra copy of the warranty form here.
After the warranty expires, Quantum Wave will repair your laser for a fee. Contact Quantum Wave for pricing.